Contents & References of Diagnosing supply chain complications using the CSCMP standard (case study: Iran Daruk Pharmaceutical Company)
Chapter 1 research overview 1
1-1 Introduction. 2
1-2 The importance of the research topic. 3
1-3 Assumptions and objectives of the research. 4
1-4 stages of research. 5
1-5 thesis structure. 6
Chapter 2 review of research literature. 8
2-1 Introduction. 9
2-2 supply chain. 9
2-3 supply chain management. 10
2-3-1 The main components of supply chain management. 11
2-3-2 Measuring and evaluating the supply chain. 12
2-3-3 The necessity of performance measurement in a supply chain. 14
2-3-3-1 Absence of a balanced method. 14
2-3-3-2 lack of clear distinction between criteria at strategic, tactical and operational levels. 14
2-4 supply chain complications. 15
2-4-1 History of supply chain complications. 17
2-5 performance indicators and measures in a supply chain. 19
2-5-1 Articles measuring and evaluating supply chain performance. 21
2-5-2 management models and performance evaluation. 29
2-5-2-1 supply chain operations reference model (SCOR) 31
2-5-2-2 GSCF model. 36
2-5-2-3 CPFR model. 37
2-5-2-4 Balanced Scorecard (BSC) model. 39
2-5-2-5 APQC model. 42
2-5-3 methods of finding complications in the supply chain. 44
2-5-3-1 quick search method. 47
2-5-3-2 method of determining customer value. 53
2-5-3-3 MMOG/LE method. 56
2-5-3-4 Lambert method. 63
2-5-3-5 CSCMP method. 66
2-5-4 Summary of proposed complication detection methods. 69
Chapter 3 Introduction of the company under investigation (Iran Daruk Pharmaceutical Company). 71
3-1 Introduction. 72
3-2 General principles of the company. 73
3-3 brief introduction of the company. 75
3-3-1 quality control section. 76
3-3-2 quality assurance. 78
3-3-3 Research and development laboratory. 80
3-3-4 planning and storage. 81
3-3-5 Technology and information. 82
3-3-6 technical and engineering. 83
3-3-7 production. 83
3-3-8 Administrative affairs and human resources. 84
3-3-9 Business and support. 85
3-3-10 Marketing and sales. 85
3-4 Identification of processes related to the supply chain. 86
3-5 material and information flow. 89
3-6 Summary. 90
Chapter 4 introducing the proposed method for finding supply chain complications and improving it. 91
4-1 Choosing the core of the proposed model. 92
4-2 extraction of requirements 94
4-3 design of questionnaire. 96
4-4 Conducting interviews 101
4-5 Interview results 103
4-6 Complications analysis text 120
4-7 Improvement projects. 124
4-8 Prioritization of improvement projects. 133
4-8-1 Priority criteria. 133
4-8-2 Prometheus. 134
4-8-3 Prioritization results. 141
4-9 summary. 145
Chapter 5 summary and suggestion for future research. 147
5-1 The obtained results. 148
5-2 Research fields. 151
Resources. 152
Appendix A: The results of the questionnaire. 157
Appendix B: You are from Promati software environment. 181
List of tables
Page title
Table 2?1: Classification of performance evaluation methods from three perspectives 30
Table 2-2: Level 2 processes of the SCOR model. 34
Table 2?3: The 9-step process of CPFR. 38
Table 2?4: Quantitative information required from databases in the Quick Scan method. 51
Table 2?5: Chapters and topics presented in each chapter related to the MMOG/LE model. 59
Table 2?6: An example of the standard clauses of the minimum requirements of the CSCMP. 69
Table 2?7: A comparison between the proposed supply chain problem detection methods. 70
Table 3?1: The duration of the first type of interview to identify different departments of the company. 76
Table 3?2: Micro-processes related to the supply chain in Iran Daruk Company. 88
Table 4?1: The number of requirements extracted for each of the studied groups. 95
Table 4?2: Classification of requirements based on the severity of criticality. 99
Table 4?3: The novel of conducting interviews for each of the studied groups. 101
Table 4?4: Extracted complications 103
Table 4?5: The frequency of all types of complications identified in the company. 117
Table 4?6: The criticality level of the studied groups. 118
Table 4?7: Two examples of concept-based text mining for extracted complications 122
Table 4?8: Improvement projects introduced to eliminate complications 124
Table 4-9: Normalized version of the criteria for prioritization. 142
Table 4?10: Ranking 31 proposed designs that address more than one problem. 142