Investigating the effect of organizational culture on customs knowledge management of Imam Khomeini International Airport (RA)

Dissertation for Master Degree (M.A)

Trend: Organizations and Methods

Dissertation abstract (including summary, objectives, implementation methods and results obtained):

In parts of Imam Khomeini International Airport Customs Organization (RA), like many other organizations, employees consider knowledge as a power-enhancing factor and refuse to transfer and share it, and annually A large amount of experience and knowledge leaves the organization with the retirement of employees. While this problem and many problems similar to it in the field of knowledge management can be solved to some extent through the promotion of organizational culture, especially Islamic organizational culture.

The purpose of this research, while examining different models of knowledge management and organizational culture and reviewing related literature and theoretical foundations, is to determine the impact of different dimensions of organizational culture in the knowledge management of Imam Khomeini International Airport Customs.

For this, first, the indicators and criteria for measuring organizational culture and knowledge management We extracted from reliable scientific sources and selected the most suitable standard questionnaire. We prepared the said questionnaire based on our religious beliefs and after evaluating and confirming its validity and reliability, we distributed it among the statistical community and then collected it and analyzed it with SPSS19 software. During the statistical analysis conducted on the data collected through the questionnaire, it was found that there is a positive and strong relationship between knowledge management and all indicators of organizational culture. The results of the research show that spirituality, paying attention to religious and religious issues and performing religious duties intensify the sense of responsibility and desire for progress and excellence in the employees and lead people towards the establishment of knowledge management.

Finally, according to the results of the research, it is recommended that by managing the change of organizational culture, useful and effective cultural indicators on knowledge management should be promoted, preserved and strengthened, and indicators that were undesirable and ineffective should be changed or modified.

Words Key: Customs of Imam Khomeini International Airport (RA), organizational culture, knowledge management

1- Chapter Two: Research literature

1-1- Introduction

Successful implementation of knowledge management in the organization requires the provision of specific intellectual, skill and scientific platforms. Theorists have listed various factors in the field of knowledge management success, among these factors, we can mention organizational culture (people, trust, sharing), promotion of e-mail culture, support of top managers, knowledgeable and effective leadership, combining knowledge tasks with daily tasks, technical infrastructure, education and learning, etc. Leibovitz and Chen (2003) believe that "the success of knowledge management is up to 80% related to people and culture, and only 20% depends on technology, and the culture of sharing knowledge is also considered a key and important part of the category of culture and people."

Organizational culture as a research field in the late 1970s and early 1980s and the fields of administrative culture[1], organizational symbolism[2] and Organizational stories and legends[3] return. Also, this concept is related to newer concepts such as "dominant organizational ideas[4]" and "native organizational theories" (Hellgren[5] and Lowstad[6], 1997) or "business theory" (Drucker[7], 1994), "organizational climate[8]" (Jorde Bloom[9], 1998) and organizational paradigms (Sheldon[10], 1980, Lincoln[11], 1985) is closely similar. (Kekale, 1999, 2).

1-2-     History of the subject and the research carried out

Subject: Investigating the impact of organizational culture in the knowledge management of education organization of Semnan city

Authors: Ali Akbar Amin Bidakhti/ Shahrokh Makund Hosseini/ Zahra Ehsani

Date: June 1390

Published in: Strategy magazine no. 59

Hypotheses: There is a positive and significant relationship between organizational culture and knowledge management in the educational organization of Semnan city, and there is a positive and significant relationship between all types of organizational culture (tribe, hierarchy, market, patriarchal status) and knowledge management in the educational organization of Semnan city.

Results: The test of the main hypothesis of this research indicates that there is a positive and significant relationship between organizational culture and knowledge management. Also, the test results of other hypotheses indicate that there is a positive and significant relationship between all types of organizational culture (tribe, hierarchy, market, status quo) and knowledge management. In general, during the results of the regression analysis, in the first step, the status quo organizational culture component entered the regression equation.In general, during the results of the regression analysis, in the first step, the status quo organizational culture component has entered the regression equation and explains 58% of the changes in knowledge management. In the second step, tribal organizational culture is added to the equation and simultaneously explains nearly 60% of knowledge management changes. As a result, it can be said that organizational culture is one of the most important tools for establishing and successfully implementing knowledge management in organizations. The change in organizational culture in order to establish knowledge management in the education organization should be in such a way that the status quo organizational culture and tribal organizational culture are considered more than other cultures. Topic: The impact between knowledge management and Dennison's organizational culture indicators. Najabai, Seyyed Sadra; Hashemi, Seyedah Saeedeh Date: August 2018 Journal: Labor and Social Economy - Number 122 Hypotheses: Knowledge management has an effect on Dennison's organizational culture indicators Results: This research shows that the recognition of these two factors (knowledge management and organizational culture) as an important necessity is in the priority of the activities of the organization's managers and with the regulation The strategy of the organization in the field of knowledge and culture, as well as the creation of a strong organizational culture, ensures the survival of the organization and provides a favorable organizational response to changes. Topic: Investigating the impact between knowledge management and organizational culture in the academic staff of Kerman University of Medical Sciences Date: Fall 2019 Journal: Management Sciences No. 14 Hypotheses: between management There is a positive correlation between knowledge and organizational culture in the academic staff of Kerman University of Medical Sciences.

Results: This research, which was conducted using a survey method, shows that there is a positive correlation between knowledge management and organizational culture in the academic staff of Kerman University of Medical Sciences. The findings of the research show that organizational mission has the highest correlation coefficient and knowledge production has the lowest correlation coefficient.

Subject: The impact of organizational culture on knowledge management of water and sewage companies and electricity distribution in Ilam Province

Authors: Dr. Seyed Haider Hosseini, Dr. Abbas Samadi and Reza Buchani

Date: Mehr 1390

Published: Iran Marketing Journal

Hypotheses: There is a relationship between organizational culture and knowledge management based on the Robbins model in the studied companies "in the water and sewage company and the electricity distribution company of Ilam province". Results: Finally, after collecting and analyzing the obtained information, the picture of the culture of the studied organizations was drawn based on the Robbins model, which is indicative of the culture of these organizations. Based on this, the studied organizations are above average in all five dimensions. Topic: Organizational culture and knowledge sharing: key success factors Authors: Adel Ismail Al-Alawi, Naila Yousef Al-Marzooqi Date: 2007 Hypotheses: Factors such as trust, communication between employees, information systems, Reward systems and organizational structure play an important role in determining the relationship between employees and removing obstacles in knowledge sharing. Results: The results of their research indicated that trust, communication, information systems, reward system and organization structure have a positive relationship with knowledge sharing in organizations. Topic: Organizational culture for knowledge management systems. Authors: Andrew P. Saigang and In Mayo and Mike Esright Date: 2008 Hypotheses: The dimensions of organizational culture as effective factors lead to the acceptance or non-acceptance of knowledge management systems. Results: The results of this research showed that two dimensions of organizational culture, process-oriented and open communication system, are effective factors that lead to the acceptance or non-acceptance of knowledge management systems.

1-3-    The concept of culture

There are many definitions about culture, some of these definitions deal with the general and general definition of this concept, while others deal with its specific definition, and due to the multitude of definitions, some experts have categorized it, and an example of this category is presented in the table below (Haqiqi, 2010, 515-514).